CONVEY: Proactive Support Delivers Results for Uncommon Goods

Posted on May 1, 2017
CONVEY: Proactive Support Delivers Results for Uncommon Goods

In episode 90 of Total Retail Talks, MC Halfpenny, director of operations at Uncommon Goods, an online retailer of unique gifts and creative home decor, […]

CONVEY: 66% Of Retailers Say Current Systems Don’t Enhance Last-Mile CX

Posted on Mar 14, 2017
CONVEY:  66% Of Retailers Say Current Systems Don’t Enhance Last-Mile CX

Despite efforts to improve the last mile of the customer experience (CX), retailers still are far from optimizing it: 66% of retail supply chain executives […]

CONVEY: Ask The Thought Leaders – How Will Technology Change The Shipping Industry?

Posted on Mar 14, 2017
CONVEY: Ask The Thought Leaders – How Will Technology Change The Shipping Industry?

Until a few years ago after reading the book “The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger”, I […]

CONVEY: Customer Experience a Key Aspect of Retail Supply Chain Operations

Posted on Feb 21, 2017
CONVEY: Customer Experience a Key Aspect of Retail Supply Chain Operations

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in […]

CONVEY: B2B Payments Everyone Struggles With Supply Chain Management — Some More Than Others

Posted on Feb 20, 2017
CONVEY:  B2B Payments Everyone Struggles With Supply Chain Management — Some More Than Others

Optimizing the supply chain is a challenge for any industry — for some, more than others. Analysts say that corporate investment in cloud-based supply chain […]

CONVEY: Customer Experience Now a Top Priority in Supply Chain Operations

Posted on Feb 16, 2017
CONVEY: Customer Experience Now a Top Priority in Supply Chain Operations

While most retailers understand the importance of providing a consistently positive customer experience, many struggle with legacy technology that fails to address customer experience needs, […]

CONVEY: Retailers call for better customer service in last-mile delivery

Posted on Feb 16, 2017
CONVEY: Retailers call for better customer service in last-mile delivery

Retailers are calling for better customer experience of last-mile parcel delivery, but their current technologies are not addressing that need, a survey released Tuesday shows.

CONVEY: The 2016 Retail Holiday Delivery Experience

Posted on Jan 23, 2017
CONVEY: The 2016 Retail Holiday Delivery Experience

Now that we’ve recovered from the most recent holiday season, it’s time to start looking at what went right with the retail shipping experience—and what […]

CONVEY: What Shoppers Thought of the 2016 Holiday Delivery Experience

Posted on Jan 16, 2017
CONVEY: What Shoppers Thought of the 2016 Holiday Delivery Experience

How did shoppers react to their holiday delivery experience in 2016, and what were the weak and strong spots for retailers? What kind of complaints […]